Appointment-Only Policy (No Walk-Ins)

To ensure every client receives our full attention, we operate on an appointment-only basis.

• Last-Minute Bookings: Please check our online calendar for last-minute availability. It is updated in real-time; if a slot is visible, it is available for instant booking.

• Hidden Availability: If the calendar appears full, feel free to call us to double-check. We can occasionally accommodate requests due to recent cancellations that haven't refreshed online yet.

Rescheduling & Cancellations

Your appointment time is reserved exclusively for you. To ensure fairness to our therapists and other clients, we adhere to the following policies:

• 12–24 Hour Notice: Rescheduling or cancellations made within this window incur no fees.

• Short-Notice Rescheduling Fees: If you request to reschedule within 3 hours of your appointment, a £10 fee applies. For requests made within 1 hours, the fee increases to £15  unless it is a verified medical or psychological emergency.

• Late Cancellations (Under 60 Minutes): Plans changed within 60 minutes of your start time result in no refund. You will be expected to rebook your treatment at the original full price.
   

Lateness & Grace Period

Charisma Full Circle Massage operates on a strict schedule to respect the time of all guests. Communication is mandatory if you are running late.

• 15-Minute Grace Period: We offer a 15-minute window for all appointments.

• Treatment Extensions: For treatments of 45, 60, 90, or 120 minutes, arriving late will result in a shortened session. We cannot offer extensions as our therapists often have back-to-back clients or non-negotiable breaks immediately following your session.

• 30-Minute Treatments: If you are 15 minutes late for a 30-minute session, the appointment will be automatically cancelled.

• No-Call, No-Show: If you do not arrive and fail to communicate, your appointment will be cancelled after 30min, and full payment will be extracted to compensate the therapist and the business.